Refund policy

Returns and Refunds

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us within 7 days of receiving your order.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us  with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

As each item is specially made to order we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts, we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know  within a week after receiving your order. Include your order number and photos of the
mislabeled item and we'll send you a new one or issue a refund.

Any queries please contact us at rachel@katamarans.com.